Privacy notice

This notice explains what personal data DH Estate Management collects when you use dhem.co.uk or contact us, why we use it, how long we keep it and your rights under UK GDPR and the Data Protection Act 2018.

Who we are

DH Estate Management is the trading name of DH Estate Managment Ltd (registered in England and Wales, company no. 15797745), part of the DH Group, at The Old Echo Print Room, 18 Albert Road, Bournemouth BH1 1BZ. The DH Group is registered with the Information Commissioner's Office (ICO) as a data controller, registration reference ZC270049.

For any privacy question, email office@dhem.co.uk or write to us at the address above.

What we collect

Enquiry form: your name, email, phone number, your role (for example leaseholder or director), the block name, postcode, number of units, your message and preferred contact times.
Email, phone and WhatsApp: anything you choose to send us, including documents about your building.
Managed clients: leaseholder and director contact details, service charge and ground rent records, repair reports and correspondence needed to manage the building.

This website does not use analytics or advertising cookies.

Why we use it

To reply to your enquiry and prepare a proposal (steps before a contract / legitimate interests).
To manage your building under our management agreement (contract).
To meet legal duties, for example landlord and tenant law, accounting and tax records (legal obligation).

We never sell your data and we do not use it for unrelated marketing.

Who we share it with

Only where needed: our email and website hosting providers, accountants, insurers and brokers, contractors carrying out works at your building, and, where the law requires, courts, tribunals or public authorities. If you contact us on WhatsApp, that message is also handled by WhatsApp (Meta) under its own privacy policy.

How long we keep it

Enquiries that do not lead to instructions are deleted or anonymised within 24 months. Client and building records are kept for as long as we manage the building and then for up to 7 years, or longer where the law or an ongoing claim requires.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, restrict or object to how we use it, or ask us to transfer it. Email office@dhem.co.uk and we will reply within one month. If you are unhappy with our response you can complain to the ICO at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this notice

We will update this page if our practices change. Last updated 27 October 2026.