Most managing agents are simply reactive when you contact them.We stay ahead, and we can prove it.
Many block management companies have lost their way. They work reactively, cause delays, have poor communication, and are therefore poor value for money.
With over 30 years of property experience, our professionals know how to manage your asset. In addition, we wrote our own software. Every certificate, safety check, insurance document and statutory deadline for your building lives in one place, with reminders sent before anything falls due, which block directors also have complete access to.
Our own bespoke software
Records, reminders and accounts in one system that we control — not a generic package bolted on.
Safety records you can rely on
Fire, electrical, gas, lifts, asbestos, insurance — tracked and evidenced, protecting your board as well as your residents.
Real people, not a call centre
You deal with people who know your building, with over thirty years of property experience.
Clear, fixed prices
Two levels of service, from £100 per unit a year. You know exactly what you’re paying for.
Company secretarial services
We can act as company secretary for your RMC or RTM company, keeping Companies House filings and registers up to date. Included with Platinum, or available for a small fee.
Management and year-end accounts
Simplified monthly or quarterly management accounts for your board, and audited year-end accounts prepared hand in hand with your choice of accountant.
Completely bespoke. Written for us, shaped around your block.
Most managing agents run off an old-fashioned filing system, or rent off-the-shelf software and live with what it does. Ours was specifically written for our company, so we’re in direct control of it.
If your block needs extra reporting or a particular feature, our own software engineers can build it for you.
- Every record in one place. Safety certificates, inspections, insurance, accounts and leases — always on hand.
- Automatic reminders. Emails go out before any check or renewal falls due.
- Directors’ login. See balances, invoices and documents any time — not just at year end.
- Management accounts. Just tell us whether you would like simplified monthly or quarterly management accounts. We also work with your choice of accountant on audited year-end accounts where needed.
- Selling a flat? Ready when the solicitor asks. For a small fee, management packs (LPE1 or FME1), Building Safety Act certificates and the post-completion notices are produced straight from the block's records.
- Built to order. Need a new report or feature? Our engineers can add it.
Three quotes, every time. No trawling Google or trade websites.
Finding a reliable roofer or a fair insurance premium shouldn’t fall on volunteer directors. For your buildings insurance, and for any remedial or new works at your block, we always obtain three quotes so your board can compare like for like. Many are tradespeople we know and have used for years, so you can trust them as we do.
Buildings insurance
We approach specialist block and estate brokers for three quotes, then help your board compare cover, excesses and exclusions — not just the price.
- Re-marketed at every renewal
- Directors’ & Officers’ cover for your board
Any remedial or new works
Whatever your block needs, we write a clear specification, obtain three quotes from suitable trades, check they’re pricing the same job, and arrange the work.
Roofs and gutters · building and decorating · plumbing and drains · electrical · fire safety · lifts · cleaning · gardens and trees · windows · gates and access · surveys
Two levels of service
Both include our software, the 24-hour line and every job your block needs, with three quotes every time. The difference is how we work with you.
The full service by phone and email. We respond with a phone call, followed up by email.
- All records and statutory documents on our software
- Reminders before anything falls due
- Three quotes for insurance and any works
- Works arranged, service charges and accounts
- We run your block bank account, or you keep control and we send a monthly list of bills to pay
- 24-hour line and directors’ login
Everything in Standard, plus we come to you: regular visits to your block and face-to-face meetings with your board.
- Site visits every 30, 60 or 90 days
- Same-day visit to the block when needed
- We talk it through with you in person before works
- Budget assistance for you and your board
- Always at the end of the phone, and available for an on-site visit
- Company secretarial services included
- We attend your AGM if required, with a short update report for members
Not sure which suits your block? We’ll recommend one after a free review, and you can move between them as your needs change.
Too many managing agents have stopped managing.
Emails go unanswered, contracts roll over for years without a second look, and the service charge goes up with no real explanation. You’re paying for management — you should get it.
Talk to us about your block →“We never hear back.”
People who know your building, and a 24-hour line for anything urgent.
“They visit once a year.”
On Platinum we’re on site every 30, 60 or 90 days — you choose.
“Charges keep rising.”
Three quotes for insurance and every job, shown side by side.
“We can’t see the records.”
Directors log in any time to see accounts, invoices and safety documents.
From small conversions to large new builds — and everything in between.
There’s no such thing as a standard block of flats. Whatever its size, age or type, your building gets its own management plan. We also manage small private roads of houses. New instructions are invited from RMC and RTM boards, freeholders and developers.
Small conversions
Period houses split into a handful of flats, often run by the owners themselves.
Purpose-built blocks
Established blocks with lifts, gardens, car parks and long-term maintenance plans.
Large new builds
New developments needing set-up, budgets and a smooth handover from the developer.
Mixed estates
Several blocks, houses, shared grounds or commercial units on one estate.
Four steps to a new managing agent
We undertake a full and comprehensive handover from your current agent, developer or freeholder — no hassle, no quibble, and never “that isn’t part of our job”.
- 1
Free review
We meet the board, walk the building and look at your budget, contracts and lease.
- 2
Clear proposal
Standard or Platinum, with a written fee you can put to directors or members.
- 3
Notice given
We help you check your current agreement, give notice correctly and liaise with the outgoing agent.
- 4
Full handover
Funds, records, contracts and keys transferred and loaded onto our software. Managed from day one.
Leaseholders: there’s a legal way to take back control.
Right to Manage lets qualifying leaseholders form their own company to take over management of the building — without proving the landlord is at fault, and without buying the freehold. We can check whether you qualify, set up your RTM company and then manage the block for you. Buying the freehold is another option, and we can talk you through both.
- Check the building and leaseholders qualify
- Form the RTM company and invite all leaseholders to join
- Serve the claim notice on the landlord
- Agree the date management transfers
- We take over management from that date
Why choose us
Supportive
Our clients are at the heart of everything we do. From the first conversation to the completion of every project, we work closely with you to make sure your block is managed the way you want it to be.
Professional
Our team has extensive knowledge and experience of the property industry. We manage your block, and its finances, to the highest standards of quality and professionalism.
Passionate
We care about providing a service that exceeds your expectations, with bespoke and practical solutions that fit your building and your board.
Part of the DH Group
We work hand in hand with freeholders and block directors, and care passionately about the occupiers, value for money, quality workmanship and a first-class bespoke service.
Our head office at 18 Albert Road, Bournemouth covers the whole of the UK, with new offices opening soon in London, Manchester and Leeds. Our sister company DH Planning provides planning applications and appeals.
Questions
How much does block management cost?
Standard is from £100 per unit per year + VAT. Platinum, with regular site visits and face-to-face management, is £500 per unit per year + VAT.
What’s the difference between Standard and Platinum?
Both include our software, the 24-hour line, three quotes for insurance and any works, and every job your block needs. On Standard we respond by phone call with a follow-up email. On Platinum we also come to you: site visits every 30, 60 or 90 days, a same-day visit if needed, and we’ll talk things through in person before any works.
Why does record-keeping matter so much?
Directors and freeholders have legal responsibilities for the safety of the building. If something goes wrong, being able to show every check was done on time is your best protection. Our software keeps that evidence in one place.
Can we change managing agent part-way through the year?
Usually, yes. It depends on the notice period in your current management agreement. We’ll help you read it, give notice correctly and handle the handover.
What happens when a leaseholder sells their flat?
The buyer's solicitor asks the managing agent for a management pack, usually on the standard LPE1 form (FME1 for freehold houses on a managed estate or private road). It covers the service charge, budgets and accounts, reserve fund, insurance, planned major works, fire safety and other compliance documents. Where the Building Safety Act applies, the leaseholder deed of certificate and landlord's certificate are needed too. After completion we deal with the notice of transfer and notice of charge, any deed of covenant, the share certificate for a resident-owned company, and set the new owner up on the service charge account. For a small fee, we can help whenever you sell and the solicitors need these packs. Because everything already sits on our software, they go out quickly and accurately.
Do you handle Section 20 consultations?
Yes. We run the full statutory consultation under Section 20 of the Landlord and Tenant Act 1985, obtain tenders and supervise the works through to completion.
What areas do you cover?
Our Bournemouth head office covers the whole of the UK, and we have new offices opening soon in London, Manchester and Leeds.
Is your block getting the management it pays for?
Book a free, no-obligation review. We’ll tell you honestly what we’d do differently.
